Purchasing a luxury timepiece is a significant investment and the choice of that timepiece is a hugely personal decision. From your wardrobe to your lifestyle, the watch you affix to your wrist every day says a lot about who you are. It has to be just right, and you’ll want to keep it that way.
Taking good care of it will be a priority – and that’s where we come in. From replacing a worn-out strap or installing a new battery to repairing a damaged movement, our in-house team of expert watchmakers can carry out a comprehensive range of services to keep your timepiece ticking as smoothly as the day you first laid eyes on it. We take immense pride in our work, which is why generations of clients have trusted us to continue to maintain their watch after they have made their purchase.
1. My watch is working well. Why do I need to have it serviced?
Just like a classic car, your watch needs to be maintained so that it can last a lifetime. A mechanical or automatic watch is made up of hundreds of small moving components, any of which can fail or wear down over time, affecting the others. These intricate parts have been carefully pieced together by the watchmakers of the manufacturer ensuring each small part is working accurately. Even though you may not be able to see it, these parts are lubricated to reduce wear and tear and prevent the components from rubbing. However, over time the oil can get dirty and old.
The good news is that, as long as it’s regularly serviced, it’ll continue to be in working order for many years to come. Depending on the recommendations of the manufacturer, it’ll need a service every three to five years, although complicated models such as tourbillons need more frequent attention than time-only timepieces so that your watch can be ticking flawlessly inside.
If you are unsure whether your watch requires a service, you can contact our watch experts by visiting one of our showrooms.
2. What does the cost cover to service my watch?
At The Watches of Switzerland Group, our accredited watchmakers will dismantle, clean and where necessary, re-oil every component and replace any that have come to the end of their life with genuine parts. After that, we’ll put it back together, polish and test it rigorously to make sure it’s functioning exactly as it should. If it requires more complex work, we’ll send it to our Manchester Service Centre or if it’s a highly complicated model, to Switzerland.
As some work requires more time, we’ll always provide you with a detailed estimate before going ahead. Whatever the level of maintenance required, we’ll take the utmost care of your watch while it’s in our possession and keep you informed on our progress throughout.
You can find out more about our comprehensive service here.
3. My brand can service my watch. Should I send it to them instead?
We have more accredited watchmakers than any other horology retailer in the UK. We are proud to be a brand accredited agent including Rolex, OMEGA, Breitling and TAG Heuer. That means our watchmakers have received immense training and are able to access the brands support, their genuine parts and specific equipment, using their expert knowledge to service these models. It may surprise you to learn that opting for a watch service at The Watches of Switzerland Group may be less costly than having your timepiece serviced by the brand itself. Their wait times can be longer too, often making us the better choice.
4. I’ve been putting off having my watch serviced. Is that a problem?
It stands to reason that cleaned, re-oiled components simply function better, rather than wearing down a watch that may damage the parts in the process.
Water resistance can also become compromised over time. Without the occasional replacement of the seal, a watch worn daily in the shower or worn regularly to swim or dive will eventually be subject to humidity, causing its mechanism to develop rust and, eventually seize up. You can also bring in your watch to test for water-resistancy on an annual basis.
A service is rather like a dental check-up: you may save money in the short term by not having one, but in the long run, you could pay a heftier price.
You can however, maintain your watch regularly by following these six tips.
To book your watch service or to find out more, please visit one of our showrooms.